Our client, the Legal Ombudsman (www.legalombudsman.org.uk) is a “new” organisation, with over 300 employees based in the centre of Birmingham (UK), set-up in late 2010. The Legal Ombudsman’s role is to look at legal complaints in a fair and independent way and to “Facilitate a nifty resolution”.
What we did..
We engaged with a mix of business and IT stakeholders to ensure that everyone had a shared understanding and shared commitment, to deliver measurable business outcomes that supported the Legal Ombudsman’s (LeO)vision and culture.
We utilised facilitation techniques such as visual thinking, game-play and dialogue-mapping to develop a business benefits aligned roadmap and the associated programme of organisational change initiatives and SharePoint projects.
How it helped them...
Our inclusive and facilitative approach to the engagement helped LeO to remember exactly what they were trying to achieve as a business, the type of organisation they wanted to be and how SharePoint could help to facilitate those goals.
We worked with them through our well-proven and structured 21shift approach to identifying and delivering their measurable business outcomes and ensured that there was an achievable programme of work to deliver.